Customer Service is important to us!
We know that you can purchase our books from other sources and believe that great customer service is one of the things that separates us from everyone else. Our office and warehouse is staffed Monday through Friday, 9am to 5pm Eastern Standard Time. On evenings and weekends, we can be reached via email.
(850)576-2370 or (800)729-4992
PO Box 10543
Tallahassee, Florida 32302
Email Contact Information:
If you have problems or general questions about eBooks, please check out our eBook FAQs page and if you can’t find the answer to your questions there, send a note to eBooks@bellabooks.com.
NOTE: If you purchased the wrong format by mistake or changed eBook readers
No Problem! If you buy an eBook from Bella, you own and have access to all formats. Just log in to your account, then MY DOWNLOADS to download any format of any eBook you’ve purchased. Don’t have an account? Send us an email and we’ll email a new file to you.
If you have questions about an order you have placed, contact firstname.lastname@example.org. Please note that order confirmation emails are sent automatically with each order. If you are missing this email, please check your spam filter/folder.
We will refund or exchange Paperback books purchased in error if they are returned to us in sellable condition. Scratch and Dent books cannot be returned.
We’re happy to exchange or refund purchases made in error. Sometimes readers forget that they’ve already read a book until they start reading it again! Just send an email to email@example.com within 24 hours of purchase and let us know the situation and if you’d like an exchange or refund. Because digital products are technically not returnable, Bella does not issue refunds on eBooks for any reason other than those stated above.
All sales are final.
If you have questions about submitting your manuscript to Bella for consideration, please review our Submission Guidelines. Inquiries should be addressed to firstname.lastname@example.org.
Publishers & Authors
If you are a Publisher or an Author who would like to have your books or eBooks listed and featured on this website, please contact email@example.com.
Right of Access Requests
Please address requests to firstname.lastname@example.org.
All Other Inquiries
Please address all other inquiries to email@example.com.
*** Please Note ***
The CustomerService@BellaBooks.com email address is an unmonitored, automated account. It is used for outgoing order emails only.