Did you purchase the wrong format by mistake? Or have you changed eBook readers?
No Problem! If you buy an eBook from Bella, you own and have access to all formats. Just log in to your account, go to your MY DOWNLOADS to download any format of any eBook you’ve purchased. Don’t have an account? Just send an email to eBooks at BellaBooks.com and request a different format be emailed to you.
Flexibility for the Rapidly Changing Digital Age!
Our eBooks are readable on all the major devices. We have a format that will work with your Kindle, Nook, iPad, Kobo, and with apps on your smartphone or tablet. Our eBooks are DRM free. When you buy a Bella eBook, you will receive a digital file that is yours forever–not just a “license to read” as with some of the large retailers. Back it up, convert it if necessary for maximum enjoyment and move it to new devices when you upgrade or change systems. We believe that our eBook digital files provide you with the greatest flexibility for a rapidly changing digital era.
September 1, 2022: We understand that Kindle is having some trouble with the Send-to-Kindle feature in recent days. If you are having trouble recieving eBooks using the Send-to-Kindle feature, your best bet is to download the MOBI version of the eBook and email it directly to your Kindle while continue to work with Kindle to resolve this issue.
We find the majority of customers are using Apple devices or Amazon Kindle devices to read their eBooks. If you need help with another device or app that isn’t covered here, reach out to us. We’d love to get you reading as soon as possible.
Note: The Books app reads epub files, and is available for free from the App Store if it is not already installed on your device.
Either click on the link in your order confirmation email, OR you can always access your eBook purchase history by going to the Bella Books site using the Safari browser. Log in to your Bella account and navigate to your My Downloads page. You can sort the downloadable files by title or order number. The available formats for each title are listed. Choose epub.
Safari will ask you to confirm the download. After confirming, a download icon (circle with downward-facing arrow inside) appears in the upper right corner. When the download is complete, click on that icon to open the eBook file. The epub file will open in the Books apps. If it doesn’t, the same downloaded file can also be found in the Files app on your device, either in All or in a Downloads folder. Clicking it from there will automatically send it to Books app.
Note: As of August 2022, Kindle has changed the required format utilizing their SEND TO KINDLE system from mobi to epub. Our systems have been updated to accomodate that change.
Access the Bella Books site using any browser. Log in to your Bella account, and navigate to the My Downloads page. You can sort the downloadable files by title or order number. The available formats for each title are listed. Click the Send to Kindle button next to the eBook you want to send. A window will pop up. Fill in your personal email address and Kindle email addressed as indicated, then submit. (You will have to do this for each title on your order.) Your eBook will be automatically be sent to your Kindle device or app. You may receive an email from Amazon asking you to verify your Kindle document. If you do, you’ll have to click the link in that email for your eBook to be delivered.
As of August, 2022, KINDLE still utilizes the MOBI file format. If you download directly to your Kindle, OR if you email files to your Kindle device yourself, you should continue to purchase and or download the MOBI version.
If you do not download the file directly from the email receipt or from the final checkout page, you can still download files directly to your device. Access the Bella Books site using Safari browser. Log in to your Bella account, and navigate to My Downloads. You can sort the downloadable files by title or order number. The available formats for each title are listed. Choose MOBI.
Safari will ask you to confirm the download. After confirming, a download icon (circle with downward-facing arrow inside) appears in the upper right corner. When the download is complete, click on that icon to open the eBook file. The mobi file will open in the Kindle app. If it doesn’t, the same downloaded file can also be found in the Files app on your device, either in All or in a Downloads folder. Clicking it from there will automatically send it to Kindle app. If it’s being stubborn and doesn’t open automatically, click “Select” in the upper right corner of the screen then choose the eBook file. Once selected, click the export/share icon (square with an upward-facing arrow emerging from it, at the lower left corner of the screen) and then choose the Kindle app.
Can you give me step-by-step instructions about adding an email address to my Approved Personal Document E-mail List?
Yes! You can read Amazon’s instructions here: Go to Amazon or use our instructions below.
In your web browser, go to Amazon.com and log in to your Amazon account. In the upper right corner, click My Account. From there, click Manage Your Content and Devices. When the page loads, you’ll have these choices: Content, Devices, Settings. Choose Settings and scroll down the page until you see Approved Personal Document E-mail List. Add your Personal email address (like firstname.lastname@example.org)to your account.
Do I have to add the email address to my Approved Personal Document List every time I want a book sent to my Kindle?
No. You only have to add your email address to your Approved Personal Document List once, as long as it’s the email address you use all the time to send files to your Kindle.
I have more than one Kindle. Do I have to provide the Send-to-Kindle email address for each?
No. You only have to enter one of your Send-to-Kindle email addresses for each title you want delivered. Once the file is in your Amazon account, you’ll be able to sync your devices and read your eBook on any of them.
My eBook doesn’t show up after I sync. How do I get my Bella purchases on my Kindle?
If you have a newer Kindle, give it a minute and try to sync again. If you have good wi-fi connection and it still doesn’t show, try the trick for older Kindles below.
Some older Kindles (such as Kindle 1st Generation) may not be able to sync your Bella files immediately. You can deliver them via the Content page in your Amazon account. Choose Docs and select the eBook(s) that haven’t been arrived. Click Actions and select Deliver. Select the device from the list that appears, then click Deliver.
My eBook doesn’t show up and I received an email from Amazon about “Personal document(s) from unapproved sender”.
This means the email address you entered isn’t on your Approved Personal Document List. Log in to your Amazon account and select Manage Your Content and Devices. Then select the Settings tab and scroll down until you find Approved Personal Documents E-mail List. If the email address you entered isn’t in that list, click Add a new approved e-mail address and enter your personal email address here. If the email address in your list already, verify that everything is spelled correctly.
Once your Approved Personal Document E-mail List is in order, return to your Bella Downloads and try again.
Note that eBooks sent to your Kindle will appear under your DOCS tab.
*** PLEASE NOTE ***
The information and links we’ve provided are based on information available to us at the web sites we’ve noted. We encourage you to read the manufacturers’ instructions, disclaimers and information before downloading any software or making any changes to your systems. Do not trust sites that offer converted files or offer to convert your files. Downloads from unauthorized locations are known to contain viruses and cause loss of data. Please purchase only authorized electronic editions, and do not participate in or encourage electronic piracy of copyrighted materials. Your support of the author’s rights is appreciated. Please read legally!